FAQ (FREQUENTLY ASKED QUESTIONS)
1.I have never used your translation services before. What do I need to know and how to get started?A&J Translation Services is a respectable provider of high-quality translation and immigration services. You can read more about us on our home-page. We don’t waste our customers’ time by writing vivid descriptions, however we provide you with 200% high-quality and superfast services. As a new customer you also receive a guaranteed 10% OFF YOUR FIRST ORDER VOUCHER and subsequently might be eligible to receive up to 25% discounts on our services by becoming a permanent customer. Meanwhile, to ask for a FREE quote and advice simply and fill in “Get a FREE QUOTE” form. Remember, you can request a translation of any kind of document from or into any language. You will receive a same-day response from our experts with further instructions. That’s it! 2.I have never heard about your services before, do many people use them?We don’t need to advertise our services because we have customers from more than 10 countries overseas, and who were using our services even without us having a website.However, we decided to expand our partnership and customer service base and set up an office in the UK. Therefore, our website is newly-made to let people know that we exist and they can use our services. That’s why you’ve probably never heard of us before as we are quite new to the UK. We provide excellent services at low rates without charging you VAT or hidden surcharges, unlike most top UK translation agencies. If you don’t believe, search the Internet and compare for yourself. Our customers know that we don’t contact them wasting their time, they contact us when they need. 3.Are the services you provide legal and why are they so cheap compared to other translation agencies?All our services are 100% legal and are cheap because unlike other top translation agencies, we don’t charge you VAT and don’t imply any hidden charges. We work with qualified freelance translators and we are not an agency, therefore you pay NO AGENCY FEES. We appreciate our customers’ time, needs and interests and provide them with FREE quote and e-mail or postal DELIVERY (upon request). 4.Why I am not charged VAT and other surcharges? First, we don’t lie to our customers and we are a small business, not a large enterprise. Therefor we are exempt from VAT charges. According to the UK law, if your turnover of VAT taxable goods and services supplied within the UK for the previous 12 months is less than the current registration threshold of £68,000 and you don’t expect it to go over that figure in the next 30 days alone, you don’t need to register for VAT. This explains why we have no need to charge you VAT and proves our honesty with our customers. That’s why so many people all over the world trust our services. 5.What kind of services do you provide?We provide document translations, translations of personal correspondence, proofreading and help with immigration documents. To see the full list of our services 6.What’s the difference between personal and legal documents?Personal documents include documents that were issued or belong to you personally, claiming your identity. Informal personal documents may include personal correspondence, such as letters, e-mails, etc. To find the list of personal documents Legal documents include business information, agreements, and certain notarized documents that do not claim just your identity. When getting a free quote from us, we would inform you if your document refers to personal or legal documents. 7.Will your translation company sign a Non-Disclosure and Confidentiality Agreement?Yes, we will. We always provide our customers with the highest level of confidentiality. If you would like us to sign a Non-Disclosure and Confidentiality Agreement of your choice please send it together with your documents for translation as a part of order scheduling process. 8.What foreign languages does your translation company support?A&J Translation Services provides foreign language translation services in most world languages, specializing in Russian, Ukrainian, English and Portuguese translations. You can request a translation from and into any language when filling in form and we will be happy to find a perfect solution for you. 9.What is a certified translation? Can you do it? Yes, we can. Certified translation is an accurate and signed translation with the translator’s statement that it’s an accurate reflection of the original document and signature.
